Privacy Policy

My Kerb (a registered business name of Queen Migration Pty Ltd) · ABN 40 682 355 755 · Effective 2 August 2026 · v2.0

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who we are

Your personal information is collected and held by Queen Migration Pty Ltd (ABN 40 682 355 755) trading as My Kerb, based in Werribee, VIC (contact: info@mykerb.com.au). We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What we collect

We collect only what we need to deliver our services:

Contact details — name, email address, phone number
Property details — service address, suburb, postcode, property size, access notes and known hazards
Booking details — services requested, dates, special instructions, service history
Payment information — processed by Stripe. We receive confirmation of payment and the last four digits of your card only. We never see or store full card numbers.
Photographs — before and after images of work areas
Account information — email and encrypted authentication data for members
Technical data — IP address, browser type and pages visited, collected automatically when you use our website

3. How we collect it

Directly from you when you book, request a quote, create an account, or contact us. Automatically through our website. From our contractors, in the form of job notes and photographs taken during service.

4. Why we use it

To process and schedule your bookings and assign a suitable contractor
To send booking confirmations, scheduling updates, invoices and service notifications
To take and store before/after photographs and video for quality assurance, dispute resolution, and de-identified marketing (see clause 7 — you may opt out at any time)
To process payments and issue tax invoices
To respond to enquiries, complaints and service requests
To meet our legal, tax and insurance obligations
To send marketing communications — only where you have separately opted in

5. Who we share it with

Contractors assigned to your job receive the service address, service type, scheduled time and any access or hazard notes. They do not receive your payment details.

Service providers that help us operate: Stripe (payment processing), Supabase (database and file storage), Resend (transactional email), Vercel (website hosting), Google Maps (address lookup).

We never sell your personal information to anyone, and we do not share it for third-party marketing.

We may disclose information where required by law, to enforce our Terms, or to protect the safety of any person.

6. Overseas disclosure

Some of our service providers store or process data on servers located outside Australia, including in the United States and European Union. By using our services you consent to this disclosure. We take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles.

7. Photographs & video

We take before and after photographs, and occasionally video, of work areas. These are used for quality assurance, invoicing, dispute resolution, and to promote our services.

Marketing use — and how to opt out. By booking a service you agree that we may use images and video of the work performed at your property in our marketing, including on our website, social media and advertising.

Before any image is used for marketing we de-identify it. We do not publish your name, street address, house number, or any other detail that could identify you or your property, and we exclude people, pets, vehicles, registration plates and personal belongings.

You can opt out at any time. Email info@mykerb.com.au — before or after your service — and we will exclude your property from all marketing use and remove any existing images from our marketing channels within a reasonable timeframe. There is no cost and it will not affect your service.

We will always ask for your separate written permission before publishing any image that identifies you or your property, or any image taken inside your home.

Photographs stored in your private customer portal are visible only to you and to authorised staff — these are never shared publicly regardless of your marketing preference.

8. How long we keep it

We retain your personal information for as long as you remain a customer and for a reasonable period afterwards, so that we can service warranty claims, resolve disputes, and meet our tax, insurance and legal record-keeping obligations.

You can ask us to delete your information at any time. Simply email info@mykerb.com.au with your request, and we will action it within a reasonable timeframe and confirm once complete. Where we are legally required to retain certain records — such as tax invoices, which Australian law requires us to keep for five years — we will tell you what must be retained and why, and delete everything else.

9. Data security

We protect your information using encrypted transmission (HTTPS), secure authentication, role-based access controls so staff and contractors see only what they need, and private per-customer photo storage. No system is completely secure, but we take reasonable steps to protect your information from misuse, loss, unauthorised access, modification and disclosure. In the event of an eligible data breach we will notify affected individuals and the OAIC as required by the Notifiable Data Breaches scheme.

10. Your rights

Access — request a copy of the personal information we hold about you
Correction — ask us to correct anything inaccurate or out of date
Deletion — ask us to delete your information (see clause 8)
Opt out — unsubscribe from marketing at any time using the link in any marketing email, or by contacting us
Withdraw consent — for photographs or marketing, at any time

Email info@mykerb.com.au for any of the above. We aim to respond within 30 days. There is no charge to make a request.

11. Cookies and website analytics

Our website uses cookies and similar technologies to keep you signed in, remember your preferences and understand how the site is used. You can disable cookies in your browser settings, though some features may not work correctly.

12. Children

Our services are directed at property owners and occupiers aged 18 and over. We do not knowingly collect personal information from children.

13. Complaints

If you have a concern about how we have handled your personal information, please contact us first at info@mykerb.com.au — we take privacy complaints seriously and will investigate promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

14. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always published at mykerb.com.au/privacy.html. Material changes will be notified to members by email.

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